Refund policy

At SonicBoon we offer a 60-day return policy. 

This policy allows our customers a 60-day window from receiving their item to request a return for a full refund.

To be eligible for a return and refund of an unwanted product, the item must be unused and in the same condition as when you received it, including original packaging.

All returns must be sent to our designated warehouse. Customers must contact our support team before sending any items back to receive the correct warehouse address and instruction. Returns sent to any other address will not be processed.

Please retain your proof of return postage in case your parcel gets lost during shipping.

Include your full name, address, and order number with your parcel.

Please note, return shipping costs for unwanted items are non-refundable at this time. Customers are responsible for paying the shipping cost to return the item.

If anything is unclear or if you need assistance, please reach out to our support team at support@sonicboon.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sonicboon.co